Category Archives: Achievements

Blue Cross Blue Shield of Michigan selects Borgess practices as Patient Centered Medical Homes

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Filed under Achievements, Borgess Family Medicine, Borgess Internal Medicine, ProMed

KALAMAZOO, MI – Numerous Borgess Health physician practices have been selected as 2013 Patient-Centered Medical Home-designated practices by Blue Cross Blue Shield of Michigan.

The Patient-Centered Medical Home (PCMH) provides continuous, coordinated and comprehensive care for the whole person – care that is highly accessible, compassionate and effective. The PCMH also helps the patient deal with the healthcare system.

The physician practices that have been re-designated are:

  • Borgess Family Medicine – Lakeview, Battle Creek
  • Borgess Internal Medicine – Columbia Ave., Battle Creek
  • Borgess Internal Medicine – Currier Drive
  • Borgess Internal Medicine – Gull Road
  • Borgess Internal Medicine – North Professional
  • ProMed Physicians Family Practice – Mattawan
  • ProMed Physicians Family Practice – Three Rivers
  • ProMed Physicians Family Practice – Woodbridge
  • ProMed Physicians Pediatrics – Richland
  • ProMed Physicians Pediatrics — Woodbridge

Two Borgess physician practices received new designations:

  • Borgess Family Medicine – Capital Ave., Battle Creek
  • ProMed Physicians Family Practice — Richland

In the Patient-Centered Medical Home, patients work closely with their primary care physicians (pediatricians, internists and family practice doctors) as they navigate across the health care system. Physicians coordinate the patient’s care, manage chronic conditions, track all medications, offer extended office hours, and practice ongoing health management to keep patients health and prevent complications.

“Navigating the healthcare system can be complex and challenging for the patient,” said Cindy Gaines, MSN, RN, vice president, Systems of Care, Borgess Health. The Borgess physician practices are unique in connecting with patients to foster an environment for better healing. We are proud to help our patients take an active role in their own health care.”

Hospitals Honored for Community Wellness Efforts

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Filed under Achievements, Borgess Foundation

LANSING, MI — The Michigan Health & Hospital Association (MHA) today announced the winners of its 2013 Ludwig Community Benefit Award during the MHA Annual Membership Meeting. Honored were programs led by Borgess Health, Kalamazoo; Chelsea Community Hospital; Munson Healthcare, Traverse City; and ProMedica, an Ohio-based health system with Michigan hospitals in Adrian and Tecumseh. The award is named in memory of Patric E. Ludwig, a former MHA president who championed investing in the community’s overall health, and is presented to member organizations integrally involved in collaborative programs to improve the health and well-being of area residents. Each winner will receive $3,000 from the MHA Health Foundation to assist in its health improvement efforts.

Since 1986, Borgess Health in Kalamazoo has provided free diagnostic breast health services to hundreds of uninsured, low-income women. This largely has been made possible by the Borgess Tree of Love campaign, which allows donors to contribute in honor of individuals who are then represented by pink lights on holiday trees at four Borgess facilities. Prospective patients for the Borgess program are identified though the state’s Breast and Cervical Cancer Control Program (BCCCP); a regional event called Pink Saturdays; and physician referrals. The Borgess Tree of Love program seeks to provide access to high-quality diagnostic services and treatment to as many women as possible by communicating the availability of the program and the importance of breast care health. From January 2011 through January 2013 alone, the program provided 492 women with diagnostic mammography services — four of whom were diagnosed with cancer. The partnership with the BCCCP provides access to an expedited Medicaid application process that allows timely treatment when needed. For more information, contact Lew Tysman, external communications specialist, Borgess Health, at (269) 226-7282.

Borgess again is named among ‘West Michigan’s 101 Best and Brightest Companies to Work For’

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Filed under Achievements, Borgess Health

KALAMAZOO, MI – The streak has reached double-digits.

For the tenth consecutive year, Borgess Health has been named as one of “West Michigan’s 101 Best and Brightest Companies to Work For” by the Michigan Business & Professional Association (MBPA). The annual designation highlights companies and organizations in the region that are the best in implementing exceptional human resource practices in such categories as work-life balance, employee enrichment, employee achievement and recognition, diversity and inclusion, and community initiatives.

“The ‘West Michigan’s 101 Best and Brightest Companies to Work For’ designation is a highly sought after honor by competing companies throughout the region,” said Paul Spaude, President & CEO, Borgess Health. “Borgess is a great place to work, and since 1889 we’ve proved it. Not only do we attract bright and talented professionals, we also provide them with tools, resources and support to enhance their work experience so they can connect with people at many different levels to foster an environment for better healing. All our associates are to be congratulated for this outstanding honor.”

An independent research firm evaluates area companies and organizations in the above categories and others. Companies and organizations are scored on above-average programs including adaptation to new factors in the marketplace, top support from senior management and policy makers, and services and solutions for employees. This year‟s winners practice innovative strategies and represent best practices in human resources in industries as diverse as automotive, insurance, hospitality, communications and nonprofit.

“Profitability and stability is essential for businesses in today‟s economic climate,” said Jennifer Kluge, MBPA president. “Companies that recognize their employees are the key to their success achieve staying power. Our 2013 winners style their business standards to ensure employee satisfaction and they set standards for every business to aspire toward. We are very impressed by the commitment that they have demonstrated to their employees.”

The select companies will be honored by the Michigan Business and Professional Association (MBPA) during an annual symposium and luncheon awards program Thursday, May 2, at The Pinnacle Center in Hudsonville, Mich. An overall winner that excelled in all categories will be honored during the luncheon with a “Best of the Best Overall” award.

101 Best and Brightest Companies

Borgess environmental-friendly heritage continues

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Filed under Achievements, Borgess Medical Center

KALAMAZOO, MI – For the sixth-consecutive year, Borgess Medical Center has received the Environmental Leadership Award from Practice Greenhealth, a national organization for health care facilities. Borgess is in the prestigious Sustained Members category of Practice Greenhealth, a distinction reserved for the top 2 percent of hospitals nationally.

“Once again, everyone within Borgess Health helped us achieve this honor,” said Eric Buzzell, Vice President, General Services & Property Management and TSI. “This teamwork resulted in 1,000,000 less kilowatt hours of energy use per year, recycling at even better pace than ever before and, when appropriate, choosing to use reusable instead of disposable items.

“Our collective efforts save the environment and save money,” Buzzell said. “Avoiding waste is part of our heritage that extends back to 1889 when the Sisters of St. Joseph ‘re-used’ a mansion on Portage Street to create Kalamazoo’s first hospital.”

A Healing Garden is a relatively new element of our environmentally friendly work, according to Buzzell.

“The Borgess Medical Center courtyard (surrounded by Borgess Mission Integration, 1West and the Lawrence Education Center) has been transformed into an organic vegetable garden,” Buzzell said.

“It’s a half-acre plot of land that produced 3,820 Juliet tomatoes last year,” said Buzzell. “Due to the good work of Sharon Ritchie, Borgess Mission Integration, Richard Harrison, Borgess Master Gardener from the Maintenance Grounds Department, and many other volunteers (and the donation of plants from Wenke Greenhouses), we’ve enlarged the garden and added green peppers, squash, cucumbers, beans and a variety of flowers to beautify our BMC campus.”

The resulting produce from the Healing Garden will be distributed to: Ministry with Community, Hospitality House, Kairos, Congregation of St. Joseph and the Kalamazoo Loaves and Fishes Food Pantry.

Borgess Medical Center receives stroke quality care award

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Filed under Achievements, Borgess Health

Borgess Medical Center has received the American Heart Association/American Stroke Association’s Get With The Guidelines®-Stroke Gold Plus Quality Achievement Award. The award recognizes Borgess’ commitment and success in implementing excellent care for stroke patients, according to evidence-based guidelines.

To receive the award, Borgess achieved 85 percent or higher adherence to all Get With The Guidelines-Stroke Quality Achievement indicators for two or more consecutive 12-month intervals, as well as achieved 75 percent or higher compliance with six of 10 Get With The Guidelines-Stroke Quality Measures, which are reporting initiatives to measure quality of care.

These measures include aggressive use of medications, such as tPA, antithrombotics, anticoagulation therapy, DVT prophylaxis, cholesterol-reducing drugs and smoking cessation, all aimed at reducing death and disability and improving the lives of stroke patients.

“With a stroke, time lost is brain lost, and the Get With The Guidelines–Stroke Gold Plus Quality Achievement Award demonstrates Borgess’ commitment to being one of the top hospitals in the country for providing aggressive, proven stroke care,” said Nan Meyers, RN, Clinical Nurse Specialist. “We will continue with our focus on providing care that has been shown in the scientific literature to quickly and efficiently treat stroke patients with evidence-based protocols.”

“Borgess is to be commended for its commitment to implementing standards of care and protocols for treating stroke patients,” said Lee H. Schwamm, MD, Chair of the Get With The Guidelines National Steering Committee and Director of the TeleStroke and Acute Stroke Services at Massachusetts General Hospital in Boston. “The full implementation of acute care and secondary prevention recommendations and guidelines is a critical step in saving the lives and improving outcomes of stroke patients.”

Borgess Health again nationally recognized for performance and integration

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Filed under Achievements, Borgess Health

Borgess Health has been nationally recognized for its healthcare network performance and integration eight times in the last decade.

Borgess is once again included in the national ranking of integrated health systems this year.

The announcement was made in the January 24, 2011 Modern Healthcare:  Borgess is among the 2011 SDI Integrated Health Network (IHN) 100.

SDI rates healthcare networks on their performance level and degree of integration.

Health systems are rated in eight areas.  Here are the eight along with some of the indicators used for the ratings:

  • Services and Access
    • Inpatient Services
    • Breadth of Coverage
    • Quality of Service
  • Integration
  • Disease Management
  • Case Management
  • Continuum of Care
  • Pharmacy Formulary
  • Physicians
  • Physician Offerings
  • Physician Affiliations
    • Hospital Utilization
    • Occupancy
    • Severity adjusted length of stay
      • Outpatient Utilization
        • Outpatient Visits
        • Integrated Technology
          • Ability to Access Information from any site
          • Linked Real Time to Central Medical Records
        • Information Systems Integration Levels
        • Financial Stability
          • Long-Term Debt-to-Capitalization Ratio
        • Operating Margin
    • Contract Capabilities
      • Network-wide Managed Care Contracts
        • Capitated Managed Care Contracts
        • Integrated Purchasing Programs

SDI is a national leader in data analysis and healthcare information solutions.

More information on the IHN 100 is found at modernhealthcare.com (at the site, use the search term “IHN 100” to find the article).  Additional analysis and details are available at sdihealth.com.

Borgess Heart Institute receives area’s first Cycle III Chest Pain Center accreditation

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Filed under Achievements, Borgess Health

Kalamazoo, MI – The Borgess Heart Institute has been officially designated as the region’s first accredited Cycle III Chest Pain Center with Percutaneous Coronary Intervention (PCI).  The Borgess Heart Institute received accreditation from the Society of Chest Pain Centers’ Accreditation Review Committee.

Cycle III accreditation is the highest accreditation possible for treatment of chest pain by the Society of Chest Pain Centers.

“To patients, this designation means that the Borgess Heart Institute ranks among the best in the U.S. at rapid recognition and collaborative treatment of heart attack,” said Bill Campbell, Borgess Cardiology Group cardiologist and Borgess Cardiology Division Medical Director. “The high standards set by the Society of Chest Pain Centers will benefit our patients. This recognition continues the history of quality heart care we began when we became the area’s first open heart surgery program and one of the first hospitals in America to provide coronary angioplasty.”

Heart attacks are the leading cause of death in the United States, with 600,000 dying annually of heart disease. More than five million Americans visit hospitals each year with chest pain. The goal of the Society of Chest Pain Centers is to significantly reduce the mortality rate of these patients by teaching the public to recognize and react to the early symptoms of a possible heart attack, reduce the time that it takes to receive treatment, and increase the accuracy and effectiveness of treatment.

The Chest Pain Center’s protocol driven and systematic approach to patient management allows physicians to reduce time to treatment during the critical early stages of a heart attack, when treatments are most effective, and to better monitor patients when it is not clear whether they are having a coronary event. Such observation helps ensure that a patient is neither sent home too early nor needlessly admitted.

With the rise of Chest Pain Centers came the need to establish standards designed to improve the consistency and quality of care provided to patients. The Society’s accreditation process insures centers meet or exceed quality-of-care measures in acute cardiac medicine.

The Borgess Heart Institute has demonstrated its expertise and commitment to quality patient care by meeting or exceeding a wide set of stringent criteria and completing on-site evaluations by a review team from the Society of Chest Pain Centers. Key areas in which a Chest Pain Center must demonstrate expertise include:

  • Integrating the emergency department with the local emergency medical system
  • Assessing, diagnosing, and treating patients quickly
  • Effectively treating patients with low risk for acute coronary syndrome and no assignable cause for their symptoms
  • Continually seeking to improve processes and procedures
  • Ensuring Chest Pain Center personnel competency and training
  • Maintaining organizational structure and commitment
  • Having a functional design that promotes optimal patient care
  • Supporting community outreach programs that educate the public to promptly seek medical care if they display symptoms of a possible heart attack

About Borgess Health

Borgess Health is a health system that offers high quality care in such areas as cardiovascular, neurosciences, orthopedics, vascular surgery, women’s health, primary care, emergency medicine, bariatrics, imaging, and long-term acute care. Borgess Health includes Borgess Medical Center, Borgess-Pipp Hospital, Borgess-Lee Memorial Hospital, Borgess at Woodbridge Hills, Borgess VNA Home Care and Borgess Hospice, the Borgess Health & Fitness Center, Borgess Gardens and many additional owned or affiliated services. The 121-year-old health ministry serves residents of 10 counties. It is one of the area’s largest health care providers and is also one of the largest employers. Borgess Health is a member of Ascension Health, the nation’s largest Catholic health system. For more information, please visit www.borgess.com

About the Society of Chest Pain Centers (SCPC) The Society of Chest Pain Centers is a patient centric non-profit international professional organization focused upon improving care for patients with acute coronary syndromes and other related maladies. Established in 1998, the Society is dedicated to patient advocacy and focusing on ischemic heart disease. Central to its mission is the question, “What is right for the patient?” In answer, the Society promotes protocol based medicine, often delivered through a Chest Pain Center model to address the diagnosis and treatment of acute coronary syndromes, heart failure, and to promote the adoption of process improvement science by healthcare providers. To best fulfill this mission, the Society of Chest Pain Centers provides accreditation to facilities striving for optimum Chest Pain Center care. SCPC is headquartered in Columbus, Ohio.

For more information on the Society of Chest Pain Centers visit www.scpcp.org, or contact Kay Styer Holmes, RN BSN MSA, Director of Accreditation Services at (614) 442-5950 or kholmes@scpcp.org.

Borgess again receives verification as Level I Trauma Center

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Filed under Achievements, Borgess Health

 Borgess Medical Center has once again received verification as a Level I Trauma Center from the American College of Surgeons (ACS).

With its long tradition of exceptional care for the traumatically injured patient, Borgess has developed and continually updates the full array of specialist services needed to manage the complexities of trauma care. 

Contributions from multiple specialty services are essential for this verification – from the Borgess Emergency & Trauma Center, where life-saving hospital care begins, through trauma surgery and advanced critical care units, to inpatient Neuro Rehabilitation Unit for those who suffer brain injury, all the way through important follow-up care provided after the patient has been discharged from the hospital.   

“Borgess Medical Center and its associates have the comprehensive skills, resources and equipment necessary to provide advanced treatment and rehabilitation for individuals who have suffered traumatic injury,” said Paul Spaude, President & CEO, Borgess Health.  “No one ever wants to think about the possibility that a loved one could be involved in a serious accident, but should the unthinkable occur, the residents of southwest Michigan can have confidence that Borgess is standing by to provide the best care possible.”

The ACS Level I verification survey is based an onsite inspection and evaluation of clinical and operational capabilities.

Exceptional care provided with full array of specialist services on 24/7 basis

The BMC Emergency & Trauma Center has served as many as 57,000 patient visits per year, with over 7,000 of these related to trauma.

Care for injured patients begins before they reach the medical center.  The Emergency & Trauma Center staff works closely with EMS personnel and West Michigan AirCare staff to ensure that skilled and experienced personnel and resources are fully ready when the patient arrives.  Borgess also provides ongoing trauma training programs for healthcare personnel. 

As part of the ThinkFirst National Injury Prevention Foundation, Borgess Trauma Services encourages safety and injury prevention with a program in high schools that teaches teenagers to “use your brain to protect your body.”

Trauma Services also has a Bike Safety program with local schools and a summer camp for children who have suffered severe burns.  Trauma Services also sells and encourages use of helmets in coordination with local schools and area ski resorts.  Hundreds of helmets are custom-fitted and delivered to help keep children and families safe.

For more information on injury prevention services, please call 269.226.8135 or 1.800.828.8135.

Visit Borgess.com to learn more about trauma services.  

Borgess Medical Center is also accredited as a full Cycle II Chest Pain Center by the Society for Chest Pain Centers (SCPC).  Borgess utilizes a systematic approach that reduces time to treatment during the early stages of a heart attack, when treatments are most effective. 

In addition, Borgess Medical Center is certified as an Advanced Primary Stroke Center by The Joint Commission.  The Joint Commission’s Certificate of Distinction for Primary Stroke Centers recognizes centers that provide the advanced, comprehensive services to achieve optimal outcomes for the stroke patient.

Borgess nationally certified for advanced heart failure and advanced stroke care, as well as for hip and knee replacement

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Filed under Achievements, Borgess Health, Innovation

The Joint Commission has granted disease-specific certification to Borgess Medical Center for:

  • Advanced Stroke Care
  • Advanced Heart Failure Care
  • Knee Replacement
  • Hip Replacement

With this recognition, Borgess becomes the first hospital in Michigan to be certified for Advanced Heart Failure.  Only 12 other hospitals in the entire country have this certification.

Joint Commission disease-specific certification is based on:

  • Effective use of evidence-based clinical practice guidelines
  • Compliance with consensus-based national standards
  • An organized approach to performance measurement and improvement activities

Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.  Joint Commission accreditation is a requirement for Medicare reimbursement. 

For Joint Commission advanced level certification, programs must meet the requirements for disease-specific certification plus additional, clinically-specific requirements and expectations.

The Borgess Heart Failure Program helps enhance patients’ quality of life by teaching them to manage their disease while remaining active and enjoying independence at home.  The program is part of the Borgess Heart Institute, one of the largest providers of cardiac care in the Midwest.  In addition to heart failure diagnosis and treatment, the Borgess Heart Institute includes:  a specialized women’s heart program, cardiac surgery, cardiology, enhanced external counter pulsation, cardiac rehabilitation and pulmonary rehabilitation.  For more information, please visit heart.borgess.com.

The Borgess Stroke Center provides advanced, complete care for stroke. The Center’s comprehensive treatment for stroke includes:

  • A continuum of care that spans from prevention and diagnosis to treatment and rehabilitation
  • The only neuro intensive care unit in southwest Michigan
  • The only neurological rehabilitation unit in southwest Michigan
  • Highly experienced physicians and clinical staff
  • State-of-the-art technology
  • The area’s most comprehensive clinical stroke research

For more information, visit stroke.borgess.com.

Borgess Heart Failure care earns American Heart Association Gold Award

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Filed under Achievements, Borgess Health, Light Hearted Living

Area residents have received further assurance:  If you want the best heart care, to Borgess Medical Center.

When the American Heart Association / American Stroke Association (AHA/ASA) lists hospitals earning awards for its Get with the Guidelines-TM program in US News & World Report later this year, Borgess Medical Center will be among the few hospitals receiving the highest level award – Gold – for heart failure.

The AHA/ASA scrutinizes a hospital’s care to determine whether it is using the best methods possible.

“Get with the Guidelines is designed to ensure that hospitals consistently care for cardiac and stroke patients following the most up-to-date guidelines and recommendations,” according to the American Heart Association / American Stroke Association. 

“The Get with the Guidelines program empowers healthcare teams to save lives and reduce healthcare costs by helping hospitals follow evidence-based guidelines and recommendations,” the AHA/ASA adds.

The Borgess Heart Failure Program has been awarded The Joint Commission’s Gold Seal of Approval-TM, in addition to earning this national recognition from the AHA/ASA.  The Borgess Heart Failure Program helps enhance patients’ quality of life by teaching them to manage their disease while remaining active and enjoying independence at home.

Treatments created at Borgess are used worldwide

The program is part of the Borgess Heart Institute, one of the largest providers of cardiac care in the Midwest.  Doctors and other specialists have created new treatment options for patients worldwide.

Borgess Heart Institute offers comprehensive care

In addition to heart failure diagnosis and treatment, the Borgess Heart Institute includes:  a specialized women’s heart program, cardiac surgery, cardiology, enhanced external counter pulsation, cardiac rehabilitation and pulmonary rehabilitation.

For more information, please visit heart.borgess.com.